Administrative Fellowship Program

Administrative Fellow-Practice Manager
Location:	Downers Grove, IL
Department:	Administration
Schedule:	Full Time
Shift:	Day Shift
Hours:	M-F
Job Details:	Master's Degree We are accepting and reviewing applications for a year long Administrative Fellowship Program targeted to begin July, 2014. No phone calls please. As an Administrative Fellow at the area's leading physician owned multi-specialty group this is a unique opportunity to rotate through primary care, specialty care, ancillary care and multi-disciplinary care settings while learning the principles of practice management, departmental collaboration, reporting principles and application, financial principles, communication and practice assessment. The fellowship is open to candidates with a Masters degree in a relevant discipline (completed or in progress) and relevant work experience in a healthcare setting, preferably with outpatient primary care or specialty physician practices. This is a full time one year commitment. In addition to the employment application, qualified candidates should visit www.dupagemedicalgroup.com/administrativefellow and access the packet of application materials with further applciation instruction. Position Summary: Reporting to Administrative fellowship panel this is a one-year fellowship position designed to enable the participant to gain an understanding of key areas related to strategy, operations and leadership issues and to develop leadership skills. The administrative fellow-practice manager will rotate through the following areas; primary care, specialty care, ancillary care and multi-disciplinary care settings. During the rotation the administrative fellow-practice manager will be expected to learn the principles of practice management, departmental collaboration, reporting principles and application, financial principles, communication and practice assessment. At the end of the one year fellowship the administrative fellow-practice manager will present a capstone project to the administrative fellowship panel and designated administrative personnel. The administrative fellow-practice manager ensures work is accomplished in accordance with DMG policies and external government laws and regulations. Seeks opportunities to improve operations and is an active member of the broader DMG management team. Key Responsibility Areas: **Depending on Practice Site Requirements, an incumbent in this position may not perform all the key responsibilities listed below. However, it is expected that at least 80% of the responsibilities are performed for this job. Travel to other sites may be required. Physician Governance/Leadership: Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets. Keeps physicians informed on progress toward goal accomplishment. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters. Planning: Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. Reviews Practice site goals and arranges work to accomplish goals. Develops short range targets as indicators toward reaching goals. Controlling: Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention. Human Resources: Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development. Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and DMG. Appropriately seeks guidance in assistance with human resource concerns. Patient Satisfaction: Assesses the patient experience through various methodologies of collecting information from patients. Tracks complaints and responds to address complaints in a timely manner. Works toward recovering and ensuring the needs of patients are met. Appropriately educates the patient on DMG policies in order to enhance and prevent misunderstandings. Brings issues forward to Directors for resolutions that are based in organizational systems. DMG Activities: Member of the Management Team, representing their Practice to other DMG management associates. May participate in Ad Hoc or Standing Committees. Representative of DMG in the community at large. **Performs all other duties/responsibilities as assigned Education and/or Training Required: Masters level education (current and in progress) OR graduate of a Masters Program in a relevant field such as Health Systems Management or Healthcare Administration, etc. of accredited domestic program. Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation. Experience Required: Prefer a minimum of one to two years of relevant work experience in a health care setting preferably in an outpatient physician primary or specialty practice. Key Competencies: **All key competencies are based on DMG’s C.A.R.E. values. Compassion, Accountability, Respect and Excellence. Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement. Interpersonal Skills: Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns. Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner. Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions. Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing. Diversity: Values the worth of others and respects diverse points of view. Promotes support and team work within and across departments. Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment. Mentoring/Employee Development: Develops employees in a positive manner – maintaining and building self esteem and confidence and competence – helping employees achieve their maximum potential and contribution. Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality. Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends. Organizational Skills and Ability to identify and manage multiple initiatives simultaneously: Demonstrates the ability to work on multiple initiatives and projects simultaneously while being able to prioritize tasks appropriately in an organized manner. Timely and responsive communication skills-Demonstrates the ability to correspond with peers and administrative departments effectively and in a timely manner while providing the requested or required information Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies. Typical Environmental/Working conditions: Conditions common to a clinic environment including communicable disease, blood borne pathogens, ionizing radiation, bodily fluids and toxic substances, hazardous materials. Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and non-clinical personnel. Typical Physical/Mental Demands: Activities include holding, carrying, pushing, transferring, and pulling of objects and people, safely. Manual and finger dexterity, handle or feel, hand-eye coordination, bending, kneeling, crouching, frequent sitting, walking and/or standing for extended periods of time. Must be able to safely lift a minimum of 30 pounds. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts. Work may be under stressful conditions. for more information go to: http://dupagemedicalgroup.com/administrativefellow