Erie Family Health Center is a federally qualified health
center that serves the west and northwest communities of Chicago. With
locations in communities ranging from Humboldt Park to Evanston, Erie serves
over 50,000 patients, many of whom live at or below the federal poverty level.
Erie’s Quality Improvement department supports all of Erie’s sites and staff by
tracking population health and operational outcomes and facilitating projects
to improve the clinical processes that affect them.
Currently, the department is looking to hire two Analysts to
help support the work of the department and of Erie. The positions offer a
unique experience in clinical and operational administration and provide an
excellent window into primary care, community health, and the implementation of
healthcare reform at the front line. Previous Analysts have gone onto medical
school, business school, senior administrative positions at other Chicagoland
clinics, and health policy fellowships. While the exact nature of each position’s
work may vary (see below for descriptions), both require 1) excellent problem
solving skills, 2) a propensity for data and quantitative analysis, and, most
importantly, 3) a strong commitment to social justice and improving the health
of Chicago’s underserved populations.
To inquire about either, please contact Kate Balsley at kbalsley@eriefamilyhealth.org.
Please list “Quality Improvement Analyst” in the subject line. To apply, go to eriefamilyhealth.org
and click on Careers.
Quality Improvement
Analyst
Description:
1.
Support organization-wide quality improvement
through a robust analysis of critical clinical quality
2.
Present findings to key stakeholders ranging
from organizational executives to clinical providers to front-line staff
3.
Facilitate inter-disciplinary teams to
troubleshoot areas of concern
Core Responsibilities:
1.
HIV Care: coordinate clinical quality evaluation
and improvement activities for the Lending Hands for Life (Erie’s award-winning
HIV/AIDS program) including data collection and analysis, facilitation of the
quality improvement committee, quality improvement project management, and
development and maintenance of regional and national HIV quality partnerships
2.
Population Health Measurement and Health
Services Coordination: Query EMR to identify patient populations in need of
services and care (such as patients with diabetes, asthma, and hypertension);
coordinate with clinical care teams and health promotion department to ensure
patients are contacted; provide feedback and analysis of changing outcomes
within these populations
3.
Data Analysis and Communication: Determine needs
of internal and external customers regarding monitoring and evaluation support;
collect and analyze data using Excel, Crystal Reports, and EMR; summarize and
present key findings to appropriate customers; develop and integrate dashboards
and performance measures with clinical teams
4.
Process Improvement: Support ongoing process
improvement projects as prioritized by the organization by collecting and
analyzing data during all phases of project development and implementation and
by utilizing data to make recommendations about future care strategies
5.
Other duties as assigned
Qualifications:
1.
Skills and Knowledge
a.
Interest in or knowledge of community/safety-net
health care and/or health-care disparities
b.
Strong problem solving skills
c.
Ability to work well independently and in teams
d.
Excellent MS Office skills (Excel, PowerPoint,
Word)
e.
Excellent written and verbal communication
skills
f.
Strong interest or experience with data – both
quantitative and qualitative
g.
Excellent analytical or research skills
h.
Experience with an electronic medical record
(EMR) highly desired
i.
Crystal Reports or other data extraction and
analytical packages highly desired
2.
Experience
a.
1-2 years full-time or internship experience in
a health-related setting preferred
3.
Education
a.
BA/BS required
4.
Physical Requirements
a.
Ability to travel between sites. Access to a car
is not required, but would be helpful
b.
Job will occasionally require sitting for
extended periods of time
c.
No heavy lifting required
Quality Improvement
Analyst – Meaningful Use
Description:
1.
Support organization-wide quality improvement
particularly through the monitoring and evaluation of Erie’s compliance with
the Human Resources and Services Administration’s (HRSA) Meaningful Use
criteria and expectations
2.
Support clinical providers, clinical support
staff, and Erie leadership to understand and achieve compliance with expectations
of program
3.
Support organization-wide quality improvement
through a robust analysis of critical clinical quality
4.
Contribute to development and execution of
annual quality management and improvement plan
Core Responsibilities:
1.
Meaningful Use Compliance and Reporting: Coordinates
staff communication/education around familiarity with Meaningful Use criteria
and clinical outcomes, including email updates, staff meetings, and one-on-one
provider support; work closely with the Alliance of Chicago Community Health
Services to ensure appropriate reporting and training needs have been met;
develop documentation guides for providers and staff to ensure that information
is correctly entered into the Electronic Medical Record (EMR); collect and
analyze data at the organizational and provider level to monitor performance
and compliance with criteria; develop and generate regular dashboard reports to
present progress toward/achievement of compliance
2.
Population Health Measurement and Health
Services Coordination: Query EMR to identify patient populations in need of
services and care (such as patients with diabetes, asthma, and hypertension);
coordinate with clinical care teams and health promotion department to ensure
patients are contacted; provide feedback and analysis of changing outcomes
within these populations
3.
Data Analysis and Communication: Determine needs
of internal and external customers regarding monitoring and evaluation support;
collect and analyze data using Excel, Crystal Reports, and EMR; summarize and
present key findings to appropriate customers; develop and integrate dashboards
and performance measures with clinical teams
4.
Process Improvement: Support ongoing process
improvement projects as prioritized by the organization by collecting and
analyzing data during all phases of project development and implementation and
by utilizing data to make recommendations about future care strategies
5.
Other duties as assigned
Qualifications:
1.
Skills and Knowledge
a.
Interest in or knowledge of community/safety-net
health care and/or health-care disparities
b.
Strong problem solving skills
c.
Ability to work well independently and in teams
d.
Excellent MS Office skills (Excel, PowerPoint,
Word)
e.
Excellent written and verbal communication
skills
f.
Strong interest or experience with data – both
quantitative and qualitative
g.
Excellent analytical or research skills
h.
Experience with an electronic medical record
(EMR) highly desired
i.
Crystal Reports or other data extraction and
analytical packages highly desired
2.
Experience
a.
1-2 years full-time or internship experience in
a health-related setting preferred
3.
Education
a.
BA/BS required.
4.
Physical Requirements
a.
Ability to travel between sites. Access to a car
is not required, but would be helpful
b.
Job will occasionally require sitting for
extended periods of time
c.
No heavy lifting required
